Privacy & Data

ace365 Privacy Policy – Your Data, Protected

At ace365, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how we use it, and what rights you have over it. We've written this to be straightforward — no legal jargon, no vague language.

Last updated: January 2025
At a Glance

How ace365 Handles Your Privacy

These six cards summarise the most important points of the ace365 Privacy Policy. The full policy is below — please read it in full to understand your rights and our obligations.

We Collect Only What We Need

ace365 collects personal data only where it is necessary to provide our services, verify your identity, process payments, or comply with legal obligations. We do not collect data for the sake of it. The data we hold about you is limited to what is genuinely required to run your account and keep the platform secure.

Your Data Is Kept Secure

All personal data held by ace365 is stored on secure, encrypted servers. We use industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your information from unauthorised access, loss, or disclosure. Your payment details are never stored directly on our servers.

You Control Your Data

You have the right to access, correct, and request deletion of the personal data ace365 holds about you. You can also opt out of marketing communications at any time. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe.

We Don't Sell Your Data

ace365 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only where strictly necessary — for example, with payment processors like bKash and Nagad to complete transactions, or with identity verification providers to confirm your age and identity as required by our licensing obligations.

Cookies Are Used Responsibly

ace365 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Marketing Is Always Optional

ace365 may send you promotional emails and notifications about bonuses, new games, and platform updates — but only if you have opted in to receive them. You can unsubscribe from marketing communications at any time using the link in any email we send, or by contacting support directly. Opting out of marketing does not affect your account.

Contents

1 Introduction

This Privacy Policy explains how ace365 ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the ace365 platform at ace365.asia. It applies to all services offered through the platform, including account registration, deposits and withdrawals, game play, and customer support interactions.

By registering an account or using the ace365 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform. For questions about this policy, contact us at [email protected].

This Privacy Policy was last updated in January 2025. We recommend reviewing it periodically to stay informed of any changes.

2 Data We Collect

ace365 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the site, and from third parties where necessary for verification or payment processing. The categories of data we collect include:

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration, age and identity verification
Contact Data Mobile number, email address Account communication, support, marketing (if opted in)
Financial Data bKash / Nagad account reference, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, operating system Security monitoring, fraud prevention, platform optimisation
Usage Data Games played, bet history, session duration, login times Responsible gaming monitoring, platform improvement
Communications Data Support chat logs, email correspondence Resolving queries, quality assurance, dispute resolution

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by responsible gaming obligations — for example, if you disclose a gambling-related health concern when requesting self-exclusion.

3 How We Use Your Data

ace365 uses the personal data we collect for the following purposes:

  • Account Management: To create and maintain your ace365 account, verify your identity and age, and manage your account settings and preferences.
  • Payment Processing: To process deposits and withdrawals via bKash and Nagad, verify payment method ownership, and maintain accurate transaction records.
  • Platform Security: To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities. We monitor account activity and transactions for suspicious patterns.
  • Responsible Gaming: To monitor your gaming activity and identify signs of problem gambling. If we identify concerning patterns, we may contact you to offer support tools or information.
  • Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
  • Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements, licensing conditions, and data protection obligations.
  • Marketing: To send you information about bonuses, promotions, and new games — but only if you have opted in to receive marketing communications.
  • Platform Improvement: To analyse how players use the ace365 platform so we can improve game selection, user experience, and performance.

ace365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

ace365 processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering — including account management, payment processing, and game provision.
  • Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and licensing conditions.
  • Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

ace365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the following limited circumstances:

  • Payment Providers: We share necessary financial data with bKash and Nagad to process your transactions. These providers are bound by their own privacy policies and data protection obligations.
  • Identity Verification Providers: We may share identity documents with third-party KYC (Know Your Customer) verification services to confirm your age and identity as required by our licensing conditions.
  • Game Software Providers: Game providers may receive anonymised usage data to support game performance and fairness auditing. No personally identifiable information is shared with game providers.
  • Regulatory and Legal Authorities: We may disclose personal data to regulators, law enforcement agencies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the rights of ace365 or other players.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

All third parties with whom ace365 shares data are required to handle it securely and in accordance with applicable data protection laws. We do not permit third parties to use your data for their own purposes beyond what is strictly necessary.

6 Data Retention

ace365 retains your personal data for as long as your account is active and for a period thereafter as required by law and our licensing obligations. Specific retention periods include:

  • Account and identity data is retained for a minimum of five years following account closure, as required by anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years from the date of the transaction.
  • Support communications are retained for two years from the date of the interaction.
  • Marketing consent records are retained for as long as you remain opted in, plus one year following opt-out.

Once the applicable retention period has expired, your data is securely deleted or anonymised. If you request account closure, we will begin the deletion process for data that is no longer required, while retaining records that we are legally obliged to keep.

7 Security

ace365 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the ace365 platform.
  • Encrypted storage of sensitive data on secure servers with restricted access.
  • Two-factor authentication options for player accounts.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
  • Staff training on data protection and security best practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

Your payment details are processed directly by bKash and Nagad and are never stored on ace365 servers. We only retain a transaction reference for record-keeping purposes.

8 Cookies

ace365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. The types of cookies we use are:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Preference Cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
  • Analytics Cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how we can improve the experience. Data collected is aggregated and anonymised.
  • Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

ace365 does not use advertising or third-party tracking cookies. You can manage cookie settings through your browser. Note that disabling essential cookies will prevent the platform from functioning correctly.

9 Your Rights

You have the following rights in relation to the personal data ace365 holds about you. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

  • Right of Access: You can request a copy of the personal data we hold about you, along with information about how it is used.
  • Right to Rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it.
  • Right to Erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
  • Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
  • Right to Object: You can object to processing based on legitimate interests, including profiling for marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting prior processing.

We may need to verify your identity before processing a data rights request. This is to protect your data from being accessed or deleted by someone other than you.

10 Children and Minors

The ace365 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the data, and take appropriate action in line with our Terms and Conditions.

If you believe a minor has accessed the ace365 platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on any report without delay.

11 Updates to This Policy

ace365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the ace365 platform after any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ace365 holds about you, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 30 days.

When contacting us about a data rights request, please include your registered email address and account ID so we can locate your records and respond efficiently.

Play With Confidence

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